Welcome to our General Terms and Conditions («Terms»). These Terms establish the contractual agreement between Time and Home Holiday Services SL, referred to as the «Company,» and individuals or entities utilising the Company’s holiday rental services as either tenants or property owners, hereafter referred to as «Tenant» and «Owner» respectively. By accessing and using our services, you acknowledge and accept these Terms as binding.
Definitions
The term «Company» denotes Time and Home Holiday Services SL, the holiday rental company located in Marbella, Spain.
A «Tenant» is an individual or group that rents a property through the Company’s services.
An «Owner» is the property owner or authorised representative who lists a property via the Company’s services.
A «Property» refers to the rental accommodation presented by the Owner on the Company’s platform.
General Conditions
Tenant Obligations:
Booking and Payment:
To secure a reservation, the Tenant should make use of our online platform or authorised booking channels. An initial deposit is mandatory upon booking, with the remaining balance expected before check-in. Secure online payment methods are available for your convenience.
Responsibilities of the Tenant:
The Tenant commits to responsibly using the Property, maintaining its cleanliness, and complying with local laws and regulations.
Accurate and complete information is required from the Tenant during the booking process.
Any damages caused to the Property during the stay are the responsibility of the Tenant, who agrees to reimburse the Owner accordingly.
Booking and Cancellation:
The Tenant may reserve accommodations through the Company’s platform or designated means.
Cancellation policies may differ based on the Property and are clearly stated during the booking process.
Refunds for cancellations are governed by the terms outlined in the cancellation policy.
Check-in and Check-out:
Check-in commences at 17:00, and check-out concludes by 10:00, unless prearranged with the management company. Deviations from these times could result in extra charges.
Security Deposit:
A security deposit is collected to cover possible damages or breaches of the rental agreement. The deposit is refundable within 14 days of check-out, after deducting applicable expenses. (Excludes Airbnb bookings)
The deposit may be partially or fully withheld if:
- The property is left excessively dirty, requiring additional cleaning.
- Breakages occur during the stay.
- Rules for property/community conduct are disregarded, excessively disturbing neighbours.
- Failure to vacate the property as agreed upon check-out time.
Occupancy:
Exceeding the property’s maximum occupancy is prohibited. Subletting is strictly forbidden. Violations may result in forfeiture of the security deposit.
Property Usage:
The Tenant agrees to utilise the property exclusively for vacation purposes, demonstrating responsible and respectful behaviour.
Pets and Smoking:
Unless explicitly permitted, pets are not allowed, and smoking is prohibited within the property.
Payment:
The Tenant accepts responsibility for paying the rental fee, security deposit, and any additional fees specified during booking.
Approved payment methods endorsed by the Company are accepted.
Tenant Cancellation:
Standard cancellation policy on our website:
A 30% pre-payment of the total booking value is required at the time of reservation. Cancellations made 30 days before check-in qualify for a full pre-payment refund. Cancellations within 30 days of check-in are non-refundable. The balance is due 30 days before arrival.
Unique booking sources may feature distinct cancellation policies. Refunds for cancellations adhere to these specific terms.
Cancellation or alteration requests must be communicated in writing, via email, fax, or post. Changes become effective upon receipt.
No refunds are issued if the Tenant voluntarily discontinues services before the stay concludes.
Company-Initiated Changes:
Should unforeseen circumstances render the chosen accommodation unavailable, not due to the Company’s fault, the Company reserves the right to replace it with an equally or superiorly characterized property at no additional cost.
Online Check-in:
All adult tenants must verify their identity on-site or, preferably, via our online check-in module. The module also allows you to communicate your estimated arrival time and relevant details.
Issues During Stay:
We remain accessible for in-stay concerns and endeavour to address them. Complaints require submission during the stay for resolution; post-stay claims will not be honoured.
By proceeding with a reservation, the Tenant acknowledges and consents to adhere to these General Terms and Conditions. We urge all users to meticulously read and comprehend these provisions before confirming a booking.
Owner Conditions
Owner Duties:
Owners warrant legal rights to lease the Property and its compliance with pertinent laws and regulations.
Owners commit to maintaining the Property in a secure and habitable state for Tenant stays.
Owners grant the Company authorisation to promote and publicise the Property through diverse channels.
Listing Agreement:
Owners must furnish accurate, current information about their property for inclusion on the Company’s platform.
Property Upkeep:
Owners ensure the Property remains well-kept, hygienic, and compliant with safety standards during the rental period. If an Owner leaves the property in an unfit state, the Company reserves the right to clean, replace broken items, or perform repairs at the Owner’s expense.
Availability:
Owners should regularly update their property’s availability on the Company’s platform to prevent double bookings.
Communication:
Owners are expected to promptly respond to booking inquiries, information requests, and any correspondence from the Company.
Owner Cancellation:
In case of an Owner-initiated cancellation, the Company will endeavour to secure an alternative accommodation of equal worth. If this proves impossible, a full refund will be issued to the Tenant, and the agency is entitled to a commission for the lost booking. If an accommodation of higher value is the only option, additional expenses will be charged to the Owner.
Cookies and Privacy:
The Company employs cookies to enhance user experience on its website. Usage of the website implies user consent to cookie utilization, in accordance with the Company’s Privacy Policy.
User privacy is respected by the Company. Personal information gathered during the booking process is exclusively used to facilitate rental transactions and managed in alignment with the Company’s Privacy Policy.
DATA PROTECTION (Organic Law 15/1999 of 13th December ):
In line with the Organic Law 15/1999 of 13th December, concerning Personal Data Protection («LOPD»), completing forms entails the inclusion of your personal data in company files for the purpose of offering and delivering our services. Furthermore, the right to access, amend, cancel, and object to personal data processing is acknowledged, with the company acting as the responsible entity.
Liability and Compensation:
The Company bears no responsibility for damages, injuries, or losses arising from Tenant stays at the Property.
Tenants agree to indemnify and exempt the Company and Owner from claims linked to Tenant property usage.
Legal Jurisdiction:
These terms and conditions are regulated by Spanish law. Any disputes emerging from these terms fall under the exclusive jurisdiction of Marbella’s courts, Spain.
Modifications and Updates:
The Company reserves the prerogative to amend these terms and conditions at its discretion. Changes come into effect upon posting on the Company’s website.
By advancing with a booking, the Tenant recognises and agrees to adhere to these General Terms and Conditions. We recommend all users thoroughly peruse and comprehend these provisions prior to confirming a booking.